Help / FAQs

How do I set up an account to place an order?

You can shop at Costarellos without creating an account. However, register with us and you’ll be able to enjoy the following benefits:

How can I make a purchase?

What payment methods are accepted?

The following payment methods are accepted:

Which destinations does Costarellos ship to?

Costarellos delivers to all locations worldwide via DHL, with the only exceptions of the Russian Federation, Iran and Iraq.

How long will it take to receive my order and how much will it cost?

• Domestic Shipping (Greece Only)

• Shipping within Europe

• International Shipping

*Occasionally due to situations beyond our control some orders may take longer

How do I track the status of my order?

Once we have shipped your order, you will receive an e-mail update with shipping details and a DHL tracking number. You may follow the link in the e-mail to check the estimated arrival of your order.

Can I return my item(s)?

If for any reason you are not delighted with your purchase, Costarellos offers complimentary returns: simply send the eligible* item(s) in its original condition within 14 days from the date you received your order to exchange or return for a full refund to the original form of payment, less any original shipping costs &/or custom duties if applicable.
(*Items not eligible for return will be noted as such on the product page.)

To receive a refund based on the purchase price of the item(s) and in the original form of payment:

What if I can’t find an item on

Not every item from each seasonal Costarellos collection will be available to purchase online. However, if you do have a special request, please contact us at: or by telephone at + 30 2107210441, and we will do our best to accommodate your request.

How can I get in touch with your Customer Care Team?

Have Questions? We’d love to help!
We’re on hand to assist with…

…and any other questions you may have!

Email: 24 hours a day, seven days a week
Call:  +30 210 7210441 Monday-Friday 10:00AM-5:00PM EEST