Help / FAQs

How do I set up an account to place an order?

You can shop at Costarellos without creating an account. However, register with us and you’ll be able to enjoy the following benefits:

How can I make a purchase?

What payment methods are accepted?

The following payment methods are accepted:

How do I track the status of my order?

Follow Your Order

Once we have shipped your order, you will receive an e-mail update with shipping details and a DHL tracking number. You may follow the link in the e-mail to check the estimated arrival of your order.

Can I return my item(s)?

If for any reason you are not delighted with your purchase, Costarellos offers complimentary returns.

To receive a refund based on the purchase price of the item(s) and in the original form of payment:

What if I can’t find an item on Costarellos.com?

Not every item from each seasonal Costarellos collection will be available to purchase online. However, if you do have a special request, please contact us at: customercare@costarellos.com or by telephone at (+30) 210 7210441 or What’s App (+44) 074 93205681, and we will do our best to accommodate your request.

How can I get in touch with your Customer Care Team?

Have Questions? We’d love to help!
We’re on hand to assist with…

…and any other questions you may have!

Email: customercare@costarellos.com 24 hours a day, seven days a week
Call:  (+30) 210 7210441 Monday-Friday 10:00AM-5:00PM EEST

What’s App: (+44) 074 93205681