Return/Cancellation Policy

Return Policy

Returns are free & easy! Costarellos provides complimentary return shipping for full refunds on most items within 14 days of your order’s delivery date via DHL. If for any reason you are not delighted with your purchase, simply follow the steps below for all eligible* items:

  1. Sign into your account and under ‘MY ORDERS,’ select the order number containing the items you would like to return.
  2. Click on the ‘RETURN’ button and choose the reason for return.
  3. You will then receive an email including your Return Merchandise Authorization (RMA) number and return instructions about the next steps to take.

* Items not eligible for return, such as Sale items, will be noted as such on the product page.

To receive a refund based on the purchase price of the item(s)* and in the original form of payment:

• All merchandise must be returned within 14 days of receiving your package via DHL. Returns received via postal or other courier services may be rejected.
• The merchandise must be in original condition with original tags attached.
• The merchandise must not be altered.

* Full refunds denote item value only and exclude the delivery charge and customs duties and taxes.

Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer. Returns received via postal or other courier services may be rejected

All items returned to us should have a corresponding Return Merchandise Authorization (RMA) number (sent via email to the customer upon notification of a return request). Unidentified returns may be returned to the sender.

Please note that all sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs office directly.

Once your return package is received at our showroom, an email advising that your refund is in process will be sent. Please note it may take up to 14 days to appear on your credit card depending on your billing cycle.

Cancellation Policy

Should you wish to cancel your order for any reason, we ask that you contact our Customer Care team within 24 hours of placing your order.

For further assistance, please contact Customer Care at [email protected] or +30 210 7210441 / Monday – Friday 10:00AM – 5:00PM EEST