Orders & Shopping
For all online customer service, order enquiries and personal shopping appointments, email us at customercare@costarellos.com or call us at +30 210 7210441 between 10:00am – 5pm EEST, Monday to Friday.
SHOPPING
To complete your purchase on Costarellos.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
Item search
To easily browse our collections, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.
Product information
On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order
- From the product page, select the desired color and size of the product
- Add the product to your Shopping Bag
- Once you have finished shopping, click on Shopping Bag
- Select a payment method
- Enter your shipping details and on the following page, your payment details
- Check that the information you entered is correct and click “Complete Order”
You will then receive a confirmation email with the details of your order. From then on, we will take care of everything and as soon as the order ships we will notify you with a shipping confirmation email.
In addition to orders placed through Costarellos.com, we also welcome orders placed via telephone using our Credit Card Authorization Form. This form is sent electronically for you to complete, sign and email back to us for processing. If you would like to complete a telephone order, please contact us at +30 210 7210441.
PRE-ORDER
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.
Mixed orders consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees
Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date or if any of the items are needed earlier please contact us at customercare@costarellos.com, to arrange separate item shipment.
In either case, you will receive a confirmation email as soon as the package is shipped.
BENEFITS OF REGISTERING
Create an account for access to exclusive areas and services dedicated to our customers:
- Wish List
- My Orders
- Fast Checkout
When you register, Costarellos.com recognizes the country in which you are located and automatically associates it to your account.