Shipping & Delivery

Please note that shipping outside of the EU incurs customs charges imposed by the Customer's national tax/customs authorities. 

We ship to most countries on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. 

Please note, if you are located within the United States and Canada, local sales tax will be added at checkout. 

The following countries are not shipped on a DDP basis and therefore require payment of duties and taxes at the checkout or upon delivery: Albania, Armenia, Aruba, Bahamas, Bermuda, Brazil, British Virgin Islands, Cayman Islands, Egypt, Georgia, Guam, Guernsey, Iceland, Isle of Man, Jordan, Kazakhstan, Laos, Lebanon, Macau, Morocco, Serbia, Uzbekistan and Virgin Islands (U.S). 

We aim to dispatch within 2 working days of you placing your order, however, there might be slight delays during busier periods such as our seasonal sales.

Make your gift experience truly special with our luxurious white branded gift box, wrapped in tissue paper and finished with a branded ribbon. Contact customercare@costarellos.com
to request gift packaging.

Please refer to the tracking number provided in your Shipping Confirmation email. You can track your item directly via DHL Track & Trace by inserting your unique tracking number.

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number. You can stay up-to-date with the delivery status of your parcel using your unique Tracking Number from your Delivery Confirmation email.

For International and EU orders, if you’ve registered with us, you can view the progress of your order from the My Orders section of your account. From here you can also double-check that the details for your delivery address are correct. You can also track your item directly via DHL Track & Trace by inserting your unique tracking number, provided in the Shipping Confirmation email.

For orders placed in Greece, please track your item directly via ACS Track & Trace by inserting your tracking number.

If a delivery has been attempted but missed, please contact our delivery partner directly to reschedule a delivery.

If you still haven’t received your order, please contact us directly and a member of Costarellos Customer Care team will be happy to help.

All orders are shipped directly to you from our warehouse in Greece.

We ship to 241 countries and regions.

Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, China,
Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D'Ivoire (Ivory Coast), Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (South), Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Norway, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent & the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St. Barthelemy, St. Helena, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Wallis and Futuna Islands, Zambia, Zimbabwe.

Yes, we do not deliver to the following countries: Russian Federation, Afghanistan, Central African Republic, Democratic Republic of the Congo, Eritrea, Libya, Israel, Maldives, Micronesia, Myanmar (Burma), North Korea, Palestine, Somalia, South Sudan, Sudan, Syria, Tajikistan, Timor-Leste (East Timor), Turkmenistan, Tuvalu, Western Sahara. Additionally, we are unable to deliver to PO Boxes. 

If an order is refused at delivery you will not be refunded shipping costs and any duties and taxes incurred. We strongly urge you to review your order prior to shipment.

While we hope you’ll love every purchase from COSTARELLOS.COM, we understand there will be times that you’ll need to return an item to us, so we want to make the process as easy as possible. Simply head to our Returns page to get started and follow the instructions based on your location.

You have 14 days from the date you receive your order to return any unwanted items and request a refund. But before returning any items, please make sure they are in the same condition you received them in. 

Unfortunately, we cannot accept late returns, items that have been worn or products that are not in their original condition.