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Privacy Policy

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”, or “you”).
You must carefully read this Privacy Policy, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether you wish to provide your personal data, or those of third parties, to Costarellos.
By interacting with our firm and by accessing (hereinafter “Website”) you agree to our privacy practices as set out in this privacy statement.


When this policy mentions “we”, “us”, or “our”, “data controller”, it refers to “COSTARELLOS LTD”, a company with its registered offices in Athens, Greece, Vasilissis Sofias Avenue 55, 11521 (hereinafter also referred to as “Company”), which is the owner, operator and administrator of

Data Controller

For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information and our processors are not permitted to process your data in any other way or for any other purpose. We are:
Vasilissis Sofias Avenue 55,
11521, Athens, Greece
Tel: +30 21 0721 0441 , E-mail:

Personal Data we collect and process

  • Identity data (e.g. name, surname, contact data, username, passwords etc.)

  • Billing and shipping details (e.g. address, VAT number, company name etc.)

  • Economic and transactions information (your payment or card data)

  • Information on your orders and/or returns

Purpose of processing Personal Data

Depending on how you interact with us, we will process your personal data for the following purposes:
  • For the performance of the contract that you executed with Us
  • For marketing purposes (e.g. customised information on our products or services, event invitations etc.)
  • To manage the User’s contact requests with us
  • To fulfill our legal obligations (mainly for tax purposes)

Legal basis for the processing of your Personal Data

The legal terms on which we are permitted to process your personal data also depends on the purpose for which we process them.
For the execution of the contract the legal basis for the processing of your personal data is to perform each contract with you. For the accounting management we have to comply with regulatory obligations imposed by tax law. For marketing purposes and promotional actions regarding our clients, we consider that we have a legitimate interest in promoting our business.
In case you complete our forms (contact form, subscription to our newsletter, offers) your personal data will be processed for marketing purposes as well as for the purpose of your communication with us and the processing of your data is based on your own consent, which you provide by accepting this Privacy Policy.

Data Processors – Recipients

Your data may be provided to our partner companies, third party companies and suppliers who provide us with certain services (“data processors” or “processors”), such as payment services providers, transportation services companies, accounting offices, IT companies, host providers etc. We disclose only the necessary information each time, and we ensure you that we have explicitly asked for the maximum safeness and confidentiality for your data from our partners and third parties and that our data processors may only collect and process your personal data in accordance with our instructions.

International Transfer of personal data

Your personal data may be transferred to a company, established in a third country outside the European Union, who provide us with a software product for the fashion industry. Standard contractual clauses adopted by the Commission have been signed by both parties in order to provide appropriate safeguards regarding the processing of your personal data.

Obligatory nature of providing the data

The data provided by you are in general mandatory to fulfill a contractual obligation. Accordingly, if they are not provided or are not provided correctly, we will be unable to execute our contract. When you contact us via the Contact Form of the Website we also process any data provided by you, e.g. your name, your email address and your message. If you do not to provide us with these data, you will not be able to send the Contact Form to us. Τhe same applies when you order a product from our offers.

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16) and we request that they not provide Personal Data through the Services. In case we find out that a User of our website is a minor, we reserve the right to delete all related Personal Data and not to provide our Services to such User.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

Withdrawal of consent

When you communicate with us via the Contact Form of , the fulfillment of the requested communication cannot be undertaken without your consent to the present Privacy Policy. To revoke such consent, the User may contact us at
When you receive our newsletter, you may unsubscribe from it at any time through the instructions that we provide you with in each email.
In the event that you withdraw your consent, this will not affect the legality of the processing carried out previously.

Exercise of Rights

  • We undertake to keep your personal data confidential and to ensure that you may exercise your rights at any time free of charge. In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:

  • To obtain confirmation about whether or not your personal data are being processed by us and to request access to your personal data that we hold.

  • To rectify any inaccurate or incomplete data.

  • To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.

  • To request that we cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of the data or that we keep them longer than necessary.

  • If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time

  • To request the portability of your personal data.

Finally, we inform you that you have the right to lodge a complaint regarding the processing of your personal data by our Company before the Hellenic Authority for the Protection of Personal Data.


Cookies are little text files which are sent to your browser and are stored on the hard drive of your device when you visit our Website. Cookies do not contain in any case personal information or information that could allow anyone to contact the Website visitor per e-mail, telephone etc. Using cookies makes it easier for the Website to memorize information about your visit by collecting useful information about your search preferences. In this way your experience will be improved the next time you visit our Website. Moreover, cookies help the Company to check the Website’s performance and traffic and to improve its content and presentation, according to visitors’ preferences. Some or all of the cookies described below may be stored on your browser. You can view and manage cookies in your browser (although some mobile browsers may not offer this option).
Of the different types of cookies, the Website uses the following:

a) Absolutely necessary:

The technically necessary cookies are essential for the proper operation of the Website, allow you to browse and use its functions. These cookies do not recognize your individual identity. Without these cookies, we cannot provide our Website with effective functionality.

b) Statistic Cookies (Google Analytics):

We use google cookies in order to categorize our visitors and to collect statistical information on the Website’s traffic. These cookies collect information about how you use the site, for example, which pages you visit most often. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a Website. For more information on Universal Analytics and cookies please visit

c) Marketing cookies

We use marketing cookies in order to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual User and thereby more valuable for publishers and third party advertisers.

Disable Cookies

You can enable, disable, or even completely delete cookies through the setup options in your browser. If you choose to disable cookies, some parts of the Website may not work properly. You can also prevent Google from collecting and using data from Google’s cookies either by setting up your browser or by installing the program available at In case you disable cookies, some parts of the Website may not work properly or not at all.

Security Measures

We will process your data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organizational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

Changes to the Privacy Policy

We may amend the information contained in this Privacy Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Website, or we may even send you a notice to your email address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from any service or functionality. In any case, we suggest you to review this Privacy Policy from time to time in case minor changes are made or we make any interactive improvement.
In case you need any clarification about the processing of your Personal Data by the Company, please do not hesitate to contact us at